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Hours - Full Time
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped thousands of people experience the trip of a lifetime in Antarctica & Patagonia. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re looking for an experienced and commercially minded Product & Commercial Manager to lead the design, development and delivery of our Swoop branded touring products across Patagonia.
This role may suit someone currently working as a Travel Product Manager, Tour Product Manager, Contracting Manager, Commercial Product Manager or a similar role within the group-touring travel industry.
Sitting at the heart of Swoop’s commercial engine. You’ll own the end-to-end lifecycle of our touring products – from initial gap analysis using data and insights on the external market and internal reporting, concept and trip design, through partner contracting and allocation management, to in-season delivery, performance optimisation and post-season review.
You’ll balance creativity with commercial rigour, ensuring our trips are compelling, operationally robust, responsibly delivered and financially optimised. Working closely with Marketing, Sales, Customer Experience, Sustainability and our global network of partners, you’ll ensure our products are positioned, priced and delivered to maximise both customer satisfaction and commercial performance.
Key responsibilities
Product portfolio design, strategy & delivery
Take ownership of Swoop's touring product strategy across Patagonia and to support Antarctica twin centres — assessing the current portfolio and shaping which experiences we build, own and scale as core to our growth ambitions
Design, develop and continuously improve Swoop touring itineraries across Patagonia ensuring they are operationally sound, market-relevant and aligned with Swoop’s brand and sustainability values
Own the roadmap for evolving our product mix in line with commercial targets
Ensure all tours meet required safety, operational and regulatory standards, working closely with partners and internal stakeholders
Partner management, purchasing & negotiations
Lead relationships with ground operators, DMCs, cruise operators, hotels, transport providers and activity partners relevant to touring
Manage purchasing, contracting and negotiations, securing competitive commercial terms and appropriate allocation
Maintain strong, long-term partner relationships while driving continuous improvement in quality, service and value
Working with our partners on guide selection, onboarding and training, setting clear performance expectations, and monitoring customer feedback to drive continuous improvement
Allocation, capacity & yield management
Contract and manage product allocations across tours, departures and seasons, ensuring capacity is optimised and commercially aligned
Actively manage yield and availability, adjusting pricing, allocations and release strategies in line with demand and booking trends
Work closely with Sales and Finance to forecast demand, manage risk and maximise revenue performance
Commercial performance & analysis
Monitor product performance against budget, margin and occupancy targets
Analyse booking trends, customer feedback and market dynamics to inform decision-making and future product development
Lead post-season reviews and implement improvements based on performance insights
Oversee product loading and API connectivity to ensure accurate availability, pricing and inventory across our systems, particularly during peak booking periods
Cross-functional collaboration
Work closely with the Marketing team to support product positioning, in-destination branding, launches, messaging and content accuracy
Collaborate with Sales and Customer Experience teams to ensure product knowledge, clarity and smooth delivery for customers. Ensure a deep understanding of the touring product, customer and positives to the business and experience
Partner with Sustainability to embed Swoop’s sustainability priorities into product design, partner selection and delivery
Continuous improvement & innovation
Identify opportunities for new itineraries, experiences and partnerships across Patagonia and to drive twin-centres in Antarctica
Stay close to market trends, competitor activity and customer expectations to keep Swoop’s product offering industry-leading.
About You
We're looking for someone who combines a passion for adventure travel with strong commercial awareness and a deep understanding of the touring industry.
Essential Experience
Proven experience within the adventure touring industry.
A strong understanding of group touring products, particularly within the trekking and premium adventure travel sector.
Strong commercial acumen, with the ability to balance customer experience with commercial performance.
Confidence building and managing successful partnerships and supplier relationships.
Good knowledge of Patagonia and the wider Chile and Argentina regions, with an understanding of the products and experiences available.
Ideal / A Strong Advantage
Previous experience in product or supplier contracting.
A commercial understanding of areas such as capacity management, allocations and yield optimisation.
Experience using data and insights to support commercial decision-making and identify opportunities for improvement.
You'll also be:
Highly organised, analytical and comfortable managing multiple priorities.
Collaborative and confident working cross-functionally with Sales, Customer Experience, Marketing and other teams.
Passionate about responsible travel and aligned with Swoop's values.
Comfortable working in a fast-paced, evolving environment where priorities can shift.
Happy to travel as part of the role, particularly during the first year.
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
Full-time, 37.5 hours per week, Monday to Friday
Ideally within or overlapping UK hours (9:00am–5:30pm) to maintain collaboration with the Product and Commercial teams
We’re also open to adjusted hours for Chile-based candidates — for example, a slightly later start or finish time — provided there’s meaningful overlap with UK working hours
Working Arrangements:
Remote (UK or Chile)/Hybrid or office-based (Bristol, UK)
Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
All team members are also invited to join our annual Swoop Togetherness event, held once a year in the UK — a chance for the entire global Swoop team to connect in person
Our Bristol Office:
Located in the heart of Berkeley Square, our Bristol office offers a beautiful, central setting with plenty of perks. You’ll have access to a mini gym, lovely breakout areas, and a variety of inspiring workspaces throughout the building — perfect for collaborating, meeting colleagues, or simply enjoying a change of scenery. It’s a space designed to balance focus with creativity and connection.
Benefits Include:
A supportive, globally connected culture at a certified B Corp where balance, wellbeing and belonging matter
Remote and flexible working options
Monthly company bonus scheme
Annual international Swoop Togetherness event
Annual familiarisation trip to one of our destinations (where applicable)
Birthday leave
Paid volunteer leave
Access to a self-learning and development platform
Employee Assistance Programme (EAP)
Cycle to Work scheme
Plus other great benefits and perks
How to apply
If you feel you’ve got what it takes, please click APPLY NOW. The closing date is Monday 10th August 2026
Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Wednesday 12th August 2026 in order for your application to be considered.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.
-
Hours - Full Time
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped thousands of people experience the trip of a lifetime in Antarctica & Patagonia. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re looking for an experienced and commercially minded Product & Commercial Manager to lead the design, development and delivery of our Swoop branded touring products across Patagonia.
This role may suit someone currently working as a Travel Product Manager, Tour Product Manager, Contracting Manager, Commercial Product Manager or a similar role within the group-touring travel industry.
Sitting at the heart of Swoop’s commercial engine. You’ll own the end-to-end lifecycle of our touring products – from initial gap analysis using data and insights on the external market and internal reporting, concept and trip design, through partner contracting and allocation management, to in-season delivery, performance optimisation and post-season review.
You’ll balance creativity with commercial rigour, ensuring our trips are compelling, operationally robust, responsibly delivered and financially optimised. Working closely with Marketing, Sales, Customer Experience, Sustainability and our global network of partners, you’ll ensure our products are positioned, priced and delivered to maximise both customer satisfaction and commercial performance.
Key responsibilities
Product portfolio design, strategy & delivery
Take ownership of Swoop's touring product strategy across Patagonia and to support Antarctica twin centres — assessing the current portfolio and shaping which experiences we build, own and scale as core to our growth ambitions
Design, develop and continuously improve Swoop touring itineraries across Patagonia ensuring they are operationally sound, market-relevant and aligned with Swoop’s brand and sustainability values
Own the roadmap for evolving our product mix in line with commercial targets
Ensure all tours meet required safety, operational and regulatory standards, working closely with partners and internal stakeholders
Partner management, purchasing & negotiations
Lead relationships with ground operators, DMCs, cruise operators, hotels, transport providers and activity partners relevant to touring
Manage purchasing, contracting and negotiations, securing competitive commercial terms and appropriate allocation
Maintain strong, long-term partner relationships while driving continuous improvement in quality, service and value
Working with our partners on guide selection, onboarding and training, setting clear performance expectations, and monitoring customer feedback to drive continuous improvement
Allocation, capacity & yield management
Contract and manage product allocations across tours, departures and seasons, ensuring capacity is optimised and commercially aligned
Actively manage yield and availability, adjusting pricing, allocations and release strategies in line with demand and booking trends
Work closely with Sales and Finance to forecast demand, manage risk and maximise revenue performance
Commercial performance & analysis
Monitor product performance against budget, margin and occupancy targets
Analyse booking trends, customer feedback and market dynamics to inform decision-making and future product development
Lead post-season reviews and implement improvements based on performance insights
Oversee product loading and API connectivity to ensure accurate availability, pricing and inventory across our systems, particularly during peak booking periods
Cross-functional collaboration
Work closely with the Marketing team to support product positioning, in-destination branding, launches, messaging and content accuracy
Collaborate with Sales and Customer Experience teams to ensure product knowledge, clarity and smooth delivery for customers. Ensure a deep understanding of the touring product, customer and positives to the business and experience
Partner with Sustainability to embed Swoop’s sustainability priorities into product design, partner selection and delivery
Continuous improvement & innovation
Identify opportunities for new itineraries, experiences and partnerships across Patagonia and to drive twin-centres in Antarctica
Stay close to market trends, competitor activity and customer expectations to keep Swoop’s product offering industry-leading.
About You
We're looking for someone who combines a passion for adventure travel with strong commercial awareness and a deep understanding of the touring industry.
Essential Experience
Proven experience within the adventure touring industry.
A strong understanding of group touring products, particularly within the trekking and premium adventure travel sector.
Strong commercial acumen, with the ability to balance customer experience with commercial performance.
Confidence building and managing successful partnerships and supplier relationships.
Good knowledge of Patagonia and the wider Chile and Argentina regions, with an understanding of the products and experiences available.
Ideal / A Strong Advantage
Previous experience in product or supplier contracting.
A commercial understanding of areas such as capacity management, allocations and yield optimisation.
Experience using data and insights to support commercial decision-making and identify opportunities for improvement.
You'll also be:
Highly organised, analytical and comfortable managing multiple priorities.
Collaborative and confident working cross-functionally with Sales, Customer Experience, Marketing and other teams.
Passionate about responsible travel and aligned with Swoop's values.
Comfortable working in a fast-paced, evolving environment where priorities can shift.
Happy to travel as part of the role, particularly during the first year.
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
Full-time, 37.5 hours per week, Monday to Friday
Ideally within or overlapping UK hours (9:00am–5:30pm) to maintain collaboration with the Product and Commercial teams
We’re also open to adjusted hours for Chile-based candidates — for example, a slightly later start or finish time — provided there’s meaningful overlap with UK working hours
Working Arrangements:
Remote (Chile)
Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
All team members are also invited to join our annual Swoop Togetherness event, held once a year in the UK — a chance for the entire global Swoop team to connect in person
Our Bristol Office:
Located in the heart of Berkeley Square, our Bristol office offers a beautiful, central setting with plenty of perks. You’ll have access to a mini gym, lovely breakout areas, and a variety of inspiring workspaces throughout the building — perfect for collaborating, meeting colleagues, or simply enjoying a change of scenery. It’s a space designed to balance focus with creativity and connection.
Benefits Include:
A supportive, globally connected culture at a certified B Corp where balance, wellbeing and belonging matter
Remote and flexible working options
Monthly company bonus scheme
Annual international Swoop Togetherness event
Annual familiarisation trip to one of our destinations (where applicable)
Birthday leave
Paid volunteer leave
Access to a self-learning and development platform
Employee Assistance Programme (EAP)
Cycle to Work scheme
Plus other great benefits and perks
How to apply
If you feel you’ve got what it takes, please click APPLY NOW. The closing date is Monday 10th August 2026
Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Wednesday 12th August 2026 in order for your application to be considered.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.