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About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re looking for a motivated, commercially minded individual with solid experience in travel sales (typically 2+ years). Someone who genuinely loves sales and has a track record of converting enquiries into bookings while building trusted customer relationships. You’ll know how to bring a destination to life through your storytelling, inspiring customers to picture themselves on a once-in-a-lifetime adventure.
Ideally, you’ve sold holidays, cruises, or expeditions, and you’re excited about specialising in Antarctica — developing deep expertise and becoming a trusted destination specialist. You’ll be resilient, organised, and proactive — someone who thrives in a fast-paced environment while reflecting Swoop’s values of sustainability, adventure, and exceptional service.
Key responsibilities
Travel Sales Experience – Solid experience in travel sales (typically 2+ years), with a strong track record of converting enquiries into bookings
Storytelling & Influence – Brings destinations to life, inspiring customers through engaging conversations and persuasive communication
Destination Expertise – Motivated to specialise in Antarctica, developing deep knowledge to inspire confidence in customers
Customer Communication – Clear, confident communicator (spoken and written), fluent in English, able to engage effectively with international customers
Relationship Building – Builds rapport and trust with customers through active listening, empathy, and exceptional service
Written Follow-Up – Reinforces conversations with structured, persuasive, and professional email communication
Organisation & Process Discipline – Accurately manages CRM systems, enquiries, and bookings with attention to detail
Resilience & Reliability – Remains focused, dependable, and calm under pressure.
Growth Mindset – Eager to learn, open to feedback, and motivated to grow into a high-performing sales specialist
Understand and embody Swoop’s four sustainability priorities and embed in your day-to-day responsibilities, decision making, and collaboratio
About you
Core experience & skills:
You bring solid experience in travel sales (typically 2+ years) —selling holidays, cruises, or expeditions — and a proven ability to convert enquiries into bookings
What will help you thrive:
You have a natural ability to inspire through storytelling, helping customers imagine themselves on unforgettable adventures
You are energised by sales and love the challenge of converting enquiries into bookings while creating meaningful customer relationships
You are excited to specialise in Antarctica, motivated to develop deep destinationexpertise and become a trusted advisor
You’re a confident communicator (spoken and written), comfortable engaging with international customers and following up with persuasive, well-structured emails
You are proactive, resilient, and calm under pressure, thriving in a fast-paced sales environment
You’re highly organised, with strong attention to detail and a disciplined approach to managing systems, enquiries, and bookings
You value learning and growth, welcoming feedback and striving to improve your performance
You share and live Swoop’s values of sustainability, adventure, and exceptional customer service in everything you do
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
Full-time, 37.5 hours per week. Monday to Friday 9am to 5:30pm. Although some flexibility may be required to meet the needs of Swoop's global customers
Weekend Working:
Two weekend days per month (e.g., one Saturday and one Sunday)
Equivalent time off will be given during the week
Working Arrangements:
Remote:
Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
All team members will also be required to join our International Togetherness event, held once a year — a chance for the entire global Swoop team to connect in person
Benefits Include:
An annual familiarisation trip to our destinations
Annual International Swoop Togetherness Event
Monthly company bonus
Company laptop
Wellbeing support
A supportive, globally connected culture where balance and belonging matter
How to apply
If you feel you’ve got what it takes, please APPLY NOW. The closing date is Thursday 2nd April 2026.
Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Monday 6th April 2026 in order for your application to be considered.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.
-
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re looking for a motivated, commercially minded individual with solid experience in travel sales (typically 2+ years). Someone who genuinely loves sales and has a track record of converting enquiries into bookings while building trusted customer relationships. You’ll know how to bring a destination to life through your storytelling, inspiring customers to picture themselves on a once-in-a-lifetime adventure.
Ideally, you’ve sold holidays, cruises, or expeditions, and you’re excited about specialising in Antarctica — developing deep expertise and becoming a trusted destination specialist. You’ll be resilient, organised, and proactive — someone who thrives in a fast-paced environment while reflecting Swoop’s values of sustainability, adventure, and exceptional service.
Key responsibilities
Travel Sales Experience – Solid experience in travel sales (typically 2+ years), with a strong track record of converting enquiries into bookings
Storytelling & Influence – Brings destinations to life, inspiring customers through engaging conversations and persuasive communication
Destination Expertise – Motivated to specialise in Antarctica, developing deep knowledge to inspire confidence in customers
Customer Communication – Clear, confident communicator (spoken and written), fluent in English, able to engage effectively with international customers
Relationship Building – Builds rapport and trust with customers through active listening, empathy, and exceptional service
Written Follow-Up – Reinforces conversations with structured, persuasive, and professional email communication
Organisation & Process Discipline – Accurately manages CRM systems, enquiries, and bookings with attention to detail
Resilience & Reliability – Remains focused, dependable, and calm under pressure.
Growth Mindset – Eager to learn, open to feedback, and motivated to grow into a high-performing sales specialist
Understand and embody Swoop’s four sustainability priorities and embed in your day-to-day responsibilities, decision making, and collaboratio
About you
Core experience & skills:
You bring solid experience in travel sales (typically 2+ years) —selling holidays, cruises, or expeditions — and a proven ability to convert enquiries into bookings
What will help you thrive:
You have a natural ability to inspire through storytelling, helping customers imagine themselves on unforgettable adventures
You are energised by sales and love the challenge of converting enquiries into bookings while creating meaningful customer relationships
You are excited to specialise in Antarctica, motivated to develop deep destinationexpertise and become a trusted advisor
You’re a confident communicator (spoken and written), comfortable engaging with international customers and following up with persuasive, well-structured emails
You are proactive, resilient, and calm under pressure, thriving in a fast-paced sales environment
You’re highly organised, with strong attention to detail and a disciplined approach to managing systems, enquiries, and bookings
You value learning and growth, welcoming feedback and striving to improve your performance
You share and live Swoop’s values of sustainability, adventure, and exceptional customer service in everything you do
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
Full-time, 37.5 hours per week. Monday to Friday 9am to 5:30pm. Although some flexibility may be required to meet the needs of Swoop's global customers
Weekend Working:
Two weekend days per month (e.g., one Saturday and one Sunday)
Equivalent time off will be given during the week
Working Arrangements:
Remote:
Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
All team members will also be required to join our International Togetherness event, held once a year — a chance for the entire global Swoop team to connect in person
Benefits Include:
An annual familiarisation trip to our destinations
Annual International Swoop Togetherness Event
Monthly company bonus
Company laptop
Wellbeing support
A supportive, globally connected culture where balance and belonging matter
How to apply
If you feel you’ve got what it takes, please APPLY NOW. The closing date is Thursday 2nd April 2026.
Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Monday 6th April 2026 in order for your application to be considered.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.
-
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re seeking an Antarctica Sales Specialist with a proven track record of high achievement in tailor-made or luxury travel sales. Ideally, you’ve sold Antarctic expeditions before, but we’re equally interested in candidates who have excelled in selling complex, high-value trips to other remote or experiential destinations — and are ready to specialise in the polar regions.
You’ll bring the commercial drive, empathy, and consultative approach needed to guide customers through once-in-a-lifetime travel decisions. You're confident in managing the entire sales cycle, from discovery through to proposal, follow-up, and conversion — and consistently exceed individual targets.
This is a fast-paced, target-driven role. You’ll be proactive in business development, not just relying on inbound enquiries but also identifying and nurturing opportunities. You’ll know how to reinforce the sale through compelling written communication and be the kind of person who stays calm, focused, and resilient under pressure.
Key responsibilities
Manage the full sales cycle for tailor-made Antarctic expeditions — from initial enquiry through discovery, proposal, follow-up, and conversion
Consistently exceed individual sales targets by closing complex, high-value bookings with confidence and precision
Design bespoke itineraries tailored to customer needs, drawing on deep destination knowledge and a consultative sales approach
Proactively generate new business, identifying and pursuing sales opportunities beyond inbound enquiries
Build strong customer relationships, creating trust through active listening, empathy, and expert guidance throughout the booking journey
Craft compelling written proposals and follow-ups that reinforce value and drive conversion
Maintain accurate sales records and manage pipelines using CRM tools and booking platforms
Collaborate cross-functionally with Customer Experience, Product, and Marketing teams to deliver outstanding pre- and post-sale service
Stay up to date on Antarctic products and experiences, including vessels, itineraries, operators, and seasonal trends
Understand and embody Swoop’s four sustainability priorities and embed in your day-to-day responsibilities, decision making, and collaboration
About you
Core experience & skills:
You’re a proven high-performer in luxury or tailor-made travel sales, with a strong track record of exceeding ambitious targets
What will help you thrive:
You thrive in a fast-paced, target-driven environment and are motivated by both individual success and team impact
You’re resilient and self-motivated, bouncing back from setbacks and staying committed to delivering exceptional service
You’re commercially sharp and customer-first, always balancing conversion with long-term value and trust
You take a consultative, empathetic approach to selling, guiding customers through complex, high-value decisions
You’re confident designing and selling bespoke, multi-component itineraries to remote or experiential destinations
You’re naturally proactive in business development, actively identifying and nurturing opportunities rather than waiting for inbound leads
You’re a clear and persuasive communicator, both on the phone and in written proposals or follow-ups
You’re organised, tech-savvy, and comfortable managing pipelines using CRM systems and booking platforms
You value collaboration and integrity, and align with Swoop’s values of sustainability, adventure, and exceptional service
You may have first-hand experience of the polar regions, particularly Antarctica — or you’re ready to specialise in this extraordinary part of the world
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
Full-time, 37.5 hours per week. Monday to Friday 9am to 5:30pm. Although some flexibility may be required to meet the needs of Swoop's global customers
Weekend Working:
Two weekend days per month (e.g. one Saturday and one Sunday)
Equivalent time off will be given during the week
Working Arrangements:
Remote:
Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
All team members will also be required to join our International Togetherness event, held once a year — a chance for the entire global Swoop team to connect in person
Benefits Include:
An annual familiarisation trip to our destinations
Annual International Swoop Togetherness Event
Monthly company bonus
Company laptop
Wellbeing support
A supportive, globally connected culture where balance and belonging matter
How to apply
If you feel you’ve got what it takes, please APPLY NOW. The closing date is Thursday 2nd April 2026.
Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Monday 6th April 2026 in order for your application to be considered.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.