Engagement & Internal Communications Manager
Location: Hybrid (Bristol)
Hours: Full Time
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re growing fast and are looking for someone to join our People team to protect and develop our unique culture and lead our Engagement & Internal Communications strategy. This is a new full-time role, which has direct responsibility for leading and designing our approach to engagement of all our ‘Swoopers’ through connectedness and events, as well as owning Internal Communications across our global business. The Engagement & Internal Communications Manager is responsible for shaping and delivering clear, consistent, and engaging internal communications that connect employees to the company’s vision, strategy, and culture. This role plays a critical part in driving employee engagement, fostering transparency, and ensuring that people feel informed, valued, and aligned.
One of Swoop’s six values is Enjoy The Journey Together, an ethos that we live and breathe with every customer interaction and every internal discussion. The successful candidate will bring that same approach to Swoop internally on a daily basis - effortlessly switching from the creativeness of engaging communications to the detailed requirements of event planning and spearheading other engagement initiatives. This includes leading the ‘Togetherness’ Team and managing our annual ‘all of Swoop’ event as well as a number of smaller socials.
Regarding the annual ‘all of Swoop’ event, this will include the ownership of the full event lifecycle: concept, strategy, logistics, delivery including curating the on-site workshops and activities , and evaluation. You won’t just execute a plan; you will define what “great” looks like and ensure the event meets that standard and its strategic purpose including owning the budget. The ideal candidate will be a strong communicator, able to deliver engaging communications before, during and after the event; exciting and preparing Swoopers, capturing feedback and facilitating reflection.
The Engagement & Internal Communications Manager will live by our values, but will not be afraid to challenge the way we work now to improve things going forwards. Swoop’s values are:
Do The Right Thing
Passion For Our Places
Enjoy The Journey Together
Really Know Our Stuff
Make The Most of Our Time
Lead The Way
You will report to, and be supported by, the Head of People & Culture, working within the People & Culture team. However, the role will be yours to manage and deliver day-to-day and you will need to be confident in finding solutions.
For this to work, you’re going to need to be a lover of organisation and something of an ‘all rounder’ who thrives on pressure and loves the feeling of a productive day’s work. Taking pride in making a difference, you’ll be super organised, a great communicator and love working within a fast paced, entrepreneurial environment.
Key Responsibilities
Our Engagement & Internal Communications Manager will be responsible for:
Managing Our Events and our Togetherness Programme
Owning and managing all aspects of the ‘all of Swoop’ event: concept, strategy, budget, theme, location scouting, accommodation logistics, travel arrangements, all communications, delivery and evaluation. You will select, negotiate, and manage all partners with delegated decision-making authority.
You will define what “great” looks like and ensure the event meets that standard and its strategic purpose.
Collaborating with managers to enhance the ‘togetherness’ of Swoop globally
Ensuring our virtual and in-person events in all locations keep our team connected in Swoopy and authentic ways
Ensuring the celebration of all relevant multicultural events in recognition of our diverse workforce
Developing and Executing Swoop’s Internal Communications Strategy
Aligning to business goals
Partnering with the Senior Leadership Team (SLT) and the Management Team to translate strategic priorities into clear, compelling messaging
Ensuring consistency of tone, voice, and messaging across all internal channels
Coach and support leaders in effective communication with their teams
Creating & Delivering Quality Content
Creating high-quality communications including company updates, leadership messaging, announcements, and storytelling content
Managing and optimising internal communication channels (e.g. Slack, email)
Managing the planning and delivery of key communication moments (e.g. company meetings, change communications)
Maximising the Engagement of all Swoopers
Designing and delivering initiatives that enhance employee engagement and connection to company culture
Support the development and communication of the Swooper Value Proposition (SVP)
Creating and analysing engagement data (e.g. surveys, feedback) and translating insights into actionable improvements
Leading Change and Transformation Communications
Lead communication plans for organisational change, ensuring clarity, empathy, and transparency
Support change initiatives by crafting messaging that drives understanding and adoption
Act as a trusted advisor on communication best practices during periods of change
Skills and experience required
Essential
Proven experience in internal communications, employee engagement, or corporate communications
Proven experience in event planning, organisation and logistics management
Exceptional interpersonal, presentation, written and verbal communication skills
Strong stakeholder management and influencing abilities
Experience working with senior leaders and cross-functional teams
Ability to translate complex information into simple, engaging content
Data-driven mindset with experience using engagement metrics and insights
Comfortable working in a fast-paced, evolving environment
Experience of working with sensitive and confidential information
Desirable
Bachelor’s Degree in relevant field (Communications/PR/Journalism/Marketing)
Experience of working in the travel sector
Experience of working successfully with remote teams
Key Attributes
Empathetic and people-focused
Highly organised with strong attention to detail
Creative thinker with a passion for storytelling
Proactive and solutions-oriented
High level of integrity and discretion
A self-starter with confidence in own ability
Proactive and committed team player
Ability to adapt to change and respond positively to new challenges
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
Full-time:
37.5 hours per week
Monday to Friday, 9:00am - 5:30pm.
Working Arrangements:
This is a hybrid role, with the successful candidate expected to work from our Bristol office at least two days per week to collaborate with colleagues and support business activities. The remaining working days can be worked remotely.
As regular office attendance is an essential requirement of the role, candidates should live within a reasonable commuting distance of Bristol. Please note that travel and accommodation costs associated with commuting to the Bristol office are considered normal commuting expenses and are not reimbursed by Swoop.
Our Bristol Office:
Located in the heart of Berkeley Square, our Bristol office offers a beautiful, central setting with plenty of perks. You’ll have access to a mini gym, lovely breakout areas, and a variety of inspiring workspaces throughout the building — perfect for collaborating, meeting colleagues, or simply enjoying a change of scenery. It’s a space designed to balance focus with creativity and connection.
All team members will also be required to join our International Togetherness event, held once a year — a chance for the entire global Swoop team to connect in person.
Benefits Include:
A supportive, globally connected culture at a certified B Corp where balance, wellbeing and belonging matter
Remote and flexible working options
Monthly company bonus scheme
Annual international Swoop Togetherness event
Annual familiarisation trip to one of our destinations (where applicable)
Birthday leave
Paid volunteer leave
Access to a self-learning and development platform
Employee Assistance Programme (EAP)
Cycle to Work scheme
Plus other great benefits and perks
How to apply
Please note: This is a hybrid role requiring attendance at our Bristol office at least two days per week. Applicants should live within a reasonable commuting distance of Bristol, as commuting expenses are not reimbursed.
If you feel you’ve got what it takes, please click apply now. The closing date is Sunday 2nd August 2026.
Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Monday 3rd August 2026 in order for your application to be considered.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then will we get the best out of each other.