Business Analyst
Location: UK Remote, Hybrid or Office-Based (Bristol, UK)
Hours: Full-time (37.5 hrs/week), Monday to Friday - 9am - 5:30pm
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We are looking for an experienced Business Analyst to play a key role in shaping the future of our systems and ways of working. This role will focus on taking a deep dive into our current technology landscape, including our CRM, CMS, and related platforms, to understand how they are used today across the business. You will work closely with stakeholders to map existing systems and processes, analyse data and system usage to generate insights, identify gaps and pain points, and define clear, practical requirements to support the selection and implementation of future systems. In addition, you will support change activities as part of delivery, helping the organisation transition smoothly to new processes and tools while ensuring they are aligned with how our teams work and set us up for long-term success.
Key responsibilities
Map and analyse current (“As-Is”) systems, including the CRM, to understand how they are used across the organisation
Map and maintain the end-to-end internal (“To-be”) processes and workflows to identify inefficiencies and areas for improvement
Analyse data and system usage to generate insights that inform recommendations and decision-making for future systems and processes.
Identify gaps between current-state systems/processes and future requirements, and document clear, practical requirements for new systems.
Evaluate, recommend, and support the selection of new systems and tools that align with business needs and strategic objectives.
Work closely with stakeholders to ensure requirements accurately reflect business needs and support operational efficiency
Collaborate with project teams during design, testing, and implementation phases to ensure solutions meet defined requirements
Contribute to continuous improvement initiatives to support the business in optimising existing systems, processes, and data usage
Conduct process walkthroughs with stakeholders to support new processes and systems implementation
Assist with testing, validation, or user training during project implementation and rollout phases
Support the Head of Operations on strategic and operational projects
Understand and embody Swoop’s four sustainability priorities and embed in your day-to-day responsibilities, decision making, and collaboration
About you
Analytical with the ability to understand complex systems and processes.
Experienced in mapping current (“As-Is”) workflows and technology landscapes and defining future (“To-Be”) processes
Previous experience implementing a CRM solution such as HubSpot, encompassing requirements gathering, system configuration, data migration, integration with existing tools, and end-user training
You have a proven ability to develop clear, effective standard operating procedures and process documentation, and you can contribute thoughtful ideas for continuous improvement.
Comfortable working with data and system usage insights to inform decisions
Comfortable working across multiple teams and juggling competing priorities, you're collaborative and confident in navigating complexity
A self-starter by nature, you're curious, proactive, and unafraid to challenge the status quo to improve processes and outcomes
Skilled at supporting change, helping teams adopt new processes and systems smoothly
Comfortable working across multiple teams and juggling competing priorities, you're collaborative, confident and a team player
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:
This is a full-time role, typically 37.5 hours per week, Monday to Friday - 9am - 5:30pm
Working Arrangements:
Remote (UK)/Hybridge or office-based (Bristol UK)
Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
All team members will join our Swoop Togetherness event, held once a year in the UK — a chance for the entire global Swoop team to connect in person
Benefits Include:
Annual Swoop Summer Togetherness event in the UK
Monthly company bonus
Company laptop
Wellbeing support
A supportive, globally connected culture where balance and belonging matter
How to apply
If you feel you’ve got what it takes, please do get in touch by sending your CV/resumé to careers@swoop-adventures.com.
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.